Support
Quick answers for parents and guardians.
Unlocking the full game
Six animals are free. Unlock Full Game is a single, one-time purchase that adds the other 18, and any animals added later. No subscription, no other purchases. The price is shown in your currency by the App Store before you buy.
In the game, open Settings → For grown-ups, or tap an animal with a lock. A short grown-ups check comes first: type the three numbers shown in words.
Restoring a purchase
New device or reinstalled the app? You don't pay again.
- Sign in to the App Store with the Apple Account used for the purchase.
- In the game, open Settings → For grown-ups and pass the grown-ups check.
- Tap Restore Purchase.
If the purchase doesn't appear
- Make sure the device is online and signed in with the same Apple Account.
- If the purchase is waiting for approval (Ask to Buy), it unlocks once approved.
- Tap Restore Purchase, or close and reopen the game.
- Check your purchase history at reportaproblem.apple.com.
Still stuck? Contact us.
Refunds
Purchases are made through Apple, and only Apple can issue refunds. Go to reportaproblem.apple.com, sign in and choose Request a refund. Apple explains the steps in Request a refund for apps or content that you bought from Apple.
Contact us
Write to support@tailsandpieces.com. Our reply may come from a different address. Please don't send payment details; we never need them.
Questions
Can my child buy something by accident?
Purchases are behind the grown-ups check, and Apple then asks you to confirm. You can also limit purchases with Screen Time.
Does the game work without internet?
Yes. Only buying or restoring the full game needs a connection.
How do I start over?
Open Settings → For grown-ups → Reset progress. This clears progress, not the purchase.
Why is a level locked?
Medium opens once an animal is completed on Easy, and Hard after Medium.